Our Policy

1. Shipping Policy

Coverage & Restrictions

We ship throughout Canada and to select states in the US. If a resident of the US encounters difficulties while attempting to process a purchase, please contact us so our team can be informed about the issue. However, please note that some products cannot be shipped to international destinations.

Order Processing & Delivery

Once your order is successfully placed and payment is processed, we will commence the shipping process on the next business day. Orders placed before noon may qualify for same-day shipping. Delivery times may vary depending on your shipping address. Typically, Canadian orders take 1-5 business days, while international orders may take 4-10 business days for delivery. When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Keep in mind that delivery times may vary during the holiday season, and we appreciate your patience during these times.

Tracking Order

Ensure that you are mindful of your package delivery date. You will receive your tracking information within 24 hours of placing your order. As the customer, it is your responsibility to track your package and oversee the shipment process.

Free Shipping Eligibility

Items under our free shipping feature are exempt from shipping costs. However, customers residing in the following provinces/territories may not be eligible for free shipping: British Colombia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Saskatchewan, Nova Scotia, Alberta, Yukon, Northwest Territories and Nunavut. Review the description of your preferred item to determine if it qualifies for free shipping, as this promotion may change over time. We appreciate your understanding.

Courier Services & PO Addresses 

We work exclusively with the following courier services: Purolator, UPS, FedEx, Canpar, and ICS. Please note that these couriers do not deliver to PO Box addresses. If your address is a PO Box, we regret to inform you that we cannot dispatch your order. However, if you have provided both a street address and a PO Box address, we can proceed with shipping to the street address upon your confirmation. Any additional charges incurred due to the delivery area will be your responsibility. If an item is returned to us because the street address without the PO Box is undeliverable, deductions will be made for both the return and original shipping costs before issuing a refund, as the courier service's provided service is non-refundable.

Address Updates 

If an old address is displayed as the shipping address or if information is missing, it is your responsibility to inform us before the item is shipped. If the item has already been shipped, you will be responsible for the return and resend shipping costs. If the provided address differs significantly from the original one entered, we are unable to ship to the new address provided, as we cannot override the full address on the shipping tool. In such cases, you may proceed to repurchase with the new address instead.

Order Verification 

To ensure accurate and secure order processing, all orders are subject to review prior to shipment. We will verify, or cancel any order at our discretion if additional clarification is required.

Orders may be delayed or require further confirmation in situations such as:

  • When the billing and shipping addresses differ significantly or cannot be verified
  • When the order involves different provinces or regions
  • When order details require additional confirmation for processing

Please note that orders with significantly mismatched billing and shipping information particularly those involving different provinces may be automatically cancelled as part of our standard verification process.

In select cases, our team may reach out to request additional information to proceed with the order. If we are unable to verify the details within a reasonable timeframe, the order will be canceled and refunded to the original payment method.

We appreciate your understanding, as these measures help ensure smooth and reliable order processing for all customers.

Original & Return Shipping 

In the event of a change of mind and you wish to return the item, it is your responsibility to cover the resend shipping fees. The original shipping costs will also be deducted, as the courier service has already been conducted. For us to file a claim with the courier, the issue must be caused by them, such as mis-delivery, damaged items, or loss.

 

2. Returns & Refund Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it, uninstalled or unused, with manufacturing seal intact if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

If a returned item is received opened, installed, used, or not in its original condition, a restocking fee will be applied. Restocking fees range from 10% to 40%, depending on the condition of the item upon inspection.

Due to the large size of our projector screens, we ask that customers double-check their installation area measurements and requirements before purchasing. This helps ensure the screen fits perfectly and avoids any issues.

Please note that all projector screens are final sale, unless there is a manufacturing defect. We’re happy to assist with any questions about sizing or installation prior to your purchase to help you make the right choice.

Initiating a Return & Refund Process

To start a return, please contact us at sales@texonic.ca. Provide the reason for return along with images of the unit and the order invoice. If your return is accepted, we'll send you instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted. Feel free to contact us at sales@texonic.ca for any return queries.

We will notify you once we’ve received and inspected your return, and inform you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 4 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Inspection Upon Reception

We advise all our clients to inspect their orders upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and rectify it. Damages and issues reported after 5 business days of receiving the item will not be considered.

Exceptions and Sale Items

Certain types of items cannot be returned, such as audio equipment (e.g., amplifiers or speakers), once the manufacturing seal is broken unless there's a manufacturing defect. Please contact us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items.

Exchange Process

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Fees

Returns through the online platform will not include the original shipping cost, which is deducted due to the expenses associated with shipment procedures, courier fees, and other supplies. For items purchased under the free shipping feature, the shipping cost charged by the courier will be deducted from the total amount. We'll cover the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item). However, if the issue was caused by you, you are responsible for any extra charges, including deductions from the order on the shipping cost (the service of sending the package can't be refunded), and the cost for rerouting the package back to us.

 

3. Warranty Policy

At TEXONIC, we stand behind the quality of our products and are committed to supporting our customers. Please review the warranty information below for your reference. 

TEXONIC Products

TEXONIC amplifiers and electronics include a 2-year limited manufacturer’s warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use and operating conditions.

If a product is found to have a manufacturing defect within the warranty period, we will repair or replace the product at our discretion.

Other Brands

Products from other brands are covered by their respective manufacturer’s warranties, which may vary depending on the brand and product type. Warranty terms and durations are determined by the manufacturer.

What the Warranty Covers

The warranty covers:

  • Manufacturing defects
  • Faulty components
  • Defects in materials or workmanship under normal use
  • Product failure not caused by installation or external damage

What the Warranty Does Not Cover

The warranty does not cover damage resulting from:

  • Improper or faulty installation
  • Incorrect wiring or short circuits
  • Overloading the amplifier or speakers
  • Misuse or abuse of the product
  • Water damage or moisture exposure
  • Physical damage or impact
  • Unauthorized repairs or modifications
  • Normal wear and tear
  • Damage caused by third-party equipment
  • Commercial misuse outside intended application

Improper installation may void the warranty. We strongly recommend that all audio equipment be installed by a qualified audio technician.

Warranty Claims

To submit a warranty claim, please contact us with the following information:

  • Order number
  • Product model
  • Description of the issue
  • Photos or videos (if applicable)
  • Installation details

Our team will review the issue and advise the next steps.

Warranty Inspection

In some cases, the product may need to be returned for inspection and testing to determine whether the issue is due to a manufacturing defect or installation-related damage. If no manufacturing defect is found, service or restocking fees may apply.

Contact Information

For warranty support, please contact:
Email: sales@texonic.ca 


4. Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TEXONIC AV Inc, 571 Bayfield St, Unit #6 Barrie, ON L4M 4Z9.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Ontario, Canada
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to TEXONIC, accessible from www.texonic.ca
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: